Management Can Be Seen As An Art - 1469 Words

On the other hand it could be argued that management can be seen as an art. Literature proves the Armed Forces leaders to be the best at managing change â€Å"Orion claims the most effective approach to huge cuts and organisational upheaval is for leaders to persuade their staff to understand why changes are good for them, a process that involves asking employees lots of questions about how they are feeling. This kind of brain-friendly leadership is more prevalent in the armed forces† (Dobinson, 2012). This in itself is an art form as the Armed Forces leaders are taking practical knowledge and skill and applying it to their subordinates. It is arguable that since managers are accountable for the smooth running of new strategies, management can be perceived as an art. This is due to organisational change requiring communication, vision and craft to avoid crisis. â€Å"Leaders of successful defence transformations resist the urge to reorganise; they focus first on securing the successes that can make a big difference to the momentum of a program† (Chinn Dowdy, 2014). This in itself is an art form as leaders are improving performance and altering knowledge into actions to reach measurable results. The knowing-doing gap by Pfeffer and Sutton alongside creative action articulates that a business that acts upon their knowledge eliminates fear, eradicates destructive internal competition. Managers must have the appropriate tools to accomplish their tasks and have a vision to employShow MoreRelatedThe City Upkeep And Maintenance Of Art Preservation Essay1332 Words   |  6 Pagesand a collection of arts. With developments untaken by the city council that which makes Lawrence uniquely is under threat, due to the changing landscape around the community. While this is a changing landscape questions arise of how the arts are being implicated in this city landscape and the future of artistic development. This research will focus on the city upkeep and maint enance of art preservation and the roles which Lawrence plays as well as the benefits of proper arts interjection. Read MoreEssay about Exploring the Arts and Resource Management1369 Words   |  6 PagesThe term â€Å"resource management† is an umbrella term that encompasses all forms of resources and how they can be developed and managed to create an effective and efficient use of the organizations available resources. Resources are typically thought of as including tangible things such as goods, buildings, equipment, technology, financial resources, and people, or non-tangible things like creative ideas, vision, and mission. Each of these resources can be broken down to fit into a more specific categoryRead MoreInfluence of Sun Tzu on Management Strategy1478 Words   |  6 PagesThe Influence of Sun Tzu- â€Å"The Art of War† on Current Business Strategy Management and Tactics MGT 4335 Management struggles constantly day in and day out in order to meet the rigorous demands of their organization. Meeting after meeting, they try to stay ahead of the competition and look for any competitive advantage that they may have to control the market share. The current strategies of top management teams today have been derived from many influential leaders of ancient warfare. One ofRead MoreThe Arts Administration Is Also Known As Arts Management1593 Words   |  7 Pages The arts administration is also known as arts management industry is seen as a broad and ill-defined career, as the manager gets the opportunity to explore a wide variety of roles within an arts organisation. Arts management revolves around business operations surrounding any arts organisation. An arts manager is an administrator that organise and facilitates with the day to day business activities of an arts company; this could involve writing a business report, working alongside the artisticRead MoreManagement1102 Words   |  5 PagesWhat is Management? Definitions According to Harold Koontz, Management is the art of getting things done through and with people in formally organised groups. Harold Koontz gave this definition of management in his book The Management Theory Jungle. According to Henri Fayol, To manage is to forecast and to plan, to organise, to command, to co-ordinate and to control. Henri Fayol gave this definition of management in his book Industrial and General Administration. Image Credits  ©Read MoreManagement Defintions1012 Words   |  5 PagesWhat is Management? Definitions According to Harold Koontz, Management is the art of getting things done through and with people in formally organised groups. Harold Koontz gave this definition of management in his book The Management Theory Jungle. According to Henri Fayol, To manage is to forecast and to plan, to organise, to command, to co-ordinate and to control. Henri Fayol gave this definition of management in his book Industrial and General Administration. Image CreditsRead MoreManagement and People1595 Words   |  7 Pagesscope of management Management has different definitions, from different theorists. There are various ways of describing management, so in this assignment the different definitions of management would be discussed and we would also see how most of the definitions are similar, along with their functions. We should consider management look at why management is very relevant. We should see how the various views of these management theorists are similar and also if they contrast. Management, as definedRead MoreCulinary Arts Is The Act Of Preparing Food1636 Words   |  7 PagesCulinary arts is the act of preparing food. However, has simple it may look, culinary art is a wide topic that needs to be divided into a small bit for people to understand. Therefore culinary arts is anything related to food which entails preparation of food, planning of the menu, the styling of food or edible art designing, nutrition and diet, management of hotel and restaurant, and even photography of food (Labensky, Hause, Martel, Malley, Bevan, Sicoli, 2014: Panlasang Pinoy., 2017). TheseRead MoreFirst, I Will Be Explaining My Management Style. Even After1406 Words   |  6 PagesFirst, I will be explaining my management style. Even after discussing management styles, I am still not sure where I fall. I took several quizzes, but would get a different answer each time. Personally, I believe I usually settle between the authoritative and pacesetting management styles. I have hig h standards, but I am open to letting others find better way to complete a task. If they fail, I will take over and do the task myself, or let someone I find more knowledgable do it. I usually work byRead MoreDatabase Analysis : The Metropolitan Museum Of Art878 Words   |  4 Pages storage, management, and use of data within a database environment†. (Database Systems, 2013) A database is part of a larger system known as an information system, it helps with the collection, storage and retrieval of data. The database structure needs to be defined and its fields labeled properly for it to be an asset to the user. The database environment I have selected to analyze is the Metropolitan Museum of Art in New York City. On April 13, 1870, the Metropolitan Museum of Art was opened

Customer Satisfaction - Framework - 9815 Words

Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS Customer Satisfaction Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS February 2007 TABLE OF CONTENTS I. Introduction ................................................................................................................... 7 II. What will a Customer Satisfaction Framework Offer ........................... 9 A. A Hypothetical Example — Application to Public Human Services ......................... 9 B. A Hypothetical Example of an Engaged and Informed Resident Consumer Strategy†¦show more content†¦Improving service quality to meet customers’ standards is an ongoing part of doing business. In this way, customers drive the market and the organization. At the same time that organizations act to attract and satisfy customers, the customers themselves exercise ultimate influence. Their satisfaction depends on both their expectations and their treatment. Through their choices, customers decide which organizations survive and thrive, determine what goods and services are available, and shape how they are provided. In addition to using their purchasing power, informed consumers can shape the marketplace by communicating their preferences and standards to organizations that are poised to listen and respond. Contents of This Paper For both service providers and consumers, making customer satisfaction a priority involves a fundamental shift in thinking, organizing and acting. The customer satisfaction framework proposed in this paper explores the potential of a customer satisfaction orientation as a means for improving the goods and services, including those provided by the public sector, available to residents of tough neighborhoods. This paper describes the ideas and research underlying the framework and potential strategies for moving from concepts to action. 7 Customer Satisfaction: Improving Quality andShow MoreRelatedMeasuring Customer Service at American Express1367 Words   |  6 PagesMeasuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future, like most credit card companies, they want to be competitive and responsiveRead MoreCustomer Service Essay examples1384 Words   |  6 Pagesare misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve customer satisfaction? It’s essential that companiesRead MoreManaging Operations Dubai Case Study1730 Words   |  7 Pagespursuit of excellence and customer satisfaction. It is this pursuit of excellence and customer satisfaction that brings an establishment’s operational management to the forefront of an executives mind. This report has been compiled to analyse Wendy and David’s experience at The Creek Hotel in Dubai in order to identify possible issues relating to the management of operations, and present possible solutions to the issues identified by using the appropriate theoretical framework. The report will then concludeRead MoreEffect of Experiential Value on Customer Satisfaction with Service Encounters in Luxury-Hotel Restaurants7250 Words   |  29 Pagesexperiential value on customer satisfaction with service encounters in luxury-hotel restaurants Cedric Hsi-Jui Wu a, Rong-Da Liang b,* a b Department of Business Administration, National Dong-Hwa University, Hualien county, Taiwan Department of Marketing and Logistics Management, National Penghu University, Penghu County, Taiwan A R T I C L E I N F O A B S T R A C T Keywords: Experience marketing Service encounter factors Experiential value Consumer satisfaction Exactly how the restaurantRead MoreThesis Customer Satisfaction2111 Words   |  9 Pagesthe assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore, every organization should plan the right strategies for dealing with customers, communicating with them, providing pleasant services and retaining them forever with specially chosen customer contact employees, all leading to their delight. Since most of the quality problems arise due to misunderstoodRead MoreA Conceptual Study on the Relationship Between Service Quality Towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective6825 Words   |  28 PagesAsian Social Science; Vol. 8, No. 13; 2012 ISSN 1911-2017 E-ISSN 1911-2025 Published by Canadian Center of Science and Education A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective Muhammad Sabbir Rahman1, Abdul Highe Khan2 Md. Mahmudul Haque2 1 2 Graduate School of Management, Multimedia University, Cyberjaya, Malaysia Faculty of Economics and Management Sciences, International IslamicRead MoreHotel and Restaurant Management Research8059 Words   |  33 Pagesreaders can be found at the end of this article Customer satisfaction measurement in a business-to-business context: a conceptual framework Jeanne Rossomme Department of Marketing, College of Business Administration, University of Miami, Florida, USA Keywords Customer satisfaction, Business-to-business marketing, Industrial marketing, Relationship marketing, Organizational behaviour, Market research Abstract In practice, firms measure customer satisfaction using models and theory developed for evaluatingRead MoreProposal3059 Words   |  13 Pagesobjective is to enhance its ‘customer value for money’ offering through the continual evolution of its products, services, and layout. At present SM selling value concept is based on management’s perception of its juice, smoothie, soup, pasta and salad products as premium quality offered at an affordable price, averaging $8.20 per transaction. However management has no clear understanding of how its customers perceive SM’s value or SM’s customer demographic to form a customer profile. 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Most companies in every industry aim to deliver great value in their products and services to maintain a competitive position food quality was found to be the most important factor contributing to customers overall satisfaction. (Yen-Soon, Moreo, Yeh, 2004). It is suggested that management should

Civil Rights Movement Free Essays

CIVIL RIGHTS MOVEMENT The civil rights movement in America had a wide variety of successes over time. As successful as they were, all went through their share of hardships and struggles. Major desegregation acts in history include Brown vs, Board of Education, the Montgomery Bus Boycott, and the Civil Rights Act of 1957. We will write a custom essay sample on Civil Rights Movement or any similar topic only for you Order Now These events changed life for African Americans to come. In the early 1950’s, racial segregation in public schools was the norm across America. Although all the schools in a given district were supposed to be equal, most black schools were inferior to their white counterparts. Brown vs. Board of Education was a decision of the US Supreme Court in 1954 that declared state laws establishing separate public schools for black and white students was unconstitutional. It was a giant step towards complete desegregation of public schools. However, even partial desegregation of these schools, was still very far away. Started by the arrest of Rosa Parks on 1 December 1955, the Montgomery bus boycott was a 13-month protest that ended with the U. S. Supreme Court ruling that segregation on public buses is unconstitutional. At one point in time, 90 percent of African American bus riders were choosing to walk. The bus boycott demonstrated nonviolent protest to successfully challenge racial segregation and was an example for other campaigns that followed. Dr. Martin Luther King Jr. , being the president of the Montgomery Improvement Association, spoke to many about the Montgomery Bus Boycott, commonly expressing that, ‘‘I want it to be known that we’re going to work with grim and bold determination to gain justice on the buses in this city†. The bus boycott was followed by a similar judgment concerning interstate buses. However, states in the Deep South continued their own policy of transport segregation. The 1964 Civil Rights Act made racial discrimination in public places, such as theaters, restaurants and hotels, illegal. It also required employers to give equal employment opportunities. The Civil Rights Act also attempted to deal with the problem of African Americans being denied the vote in the Deep South. The legislation stated it must prevail for establishing the right to vote. Schooling to sixth grade constituted legal proof of literacy and the attorney general was given power to give legal action in any area that they found resistance to the law. These three things impacted American history and all strengthened a complete integration that many during this time were moving toward. Without these, who knows where the U. S. would be at, in terms of racial issues, today? How to cite Civil Rights Movement, Papers Civil Rights Movement Free Essays During the 1960s it was the start of the civil rights movement. It’s quite a significant period in American history for equality since the Civil war. African American has had enough of the unjust way they’ve been treated. We will write a custom essay sample on Civil Rights Movement or any similar topic only for you Order Now This was about the fight to attain something more than just changing the law but also come together as a nation to continue the fight for freedom and solve these social issues that were oppressing people of color. In order for this to happen, African Americans must of have taken actions that would greatly affect the system that they were forced to live. This was a time where uniting in their community was essential to the cause of the civil rights movement. Overcoming all these challenges was difficult as they were met with many oppositionists that were peaceful and non-peaceful. Many different leaders had a different philosophy on how to resolve their issues. Ultimately, they all had the same goal which was to find freedom and equality for their people. The civil rights movement was about battling against the racial injustices in America and getting equality to all people, while at the same time offering solutions to resolve all these issues in America. In the civil rights movement, African American were faced with dangers and obstacles in this fight. With all the rallies, marches that were organized, or just simply living their life, came a lot of unwelcome physical violence. One prime example of this is the peaceful marches people came and were then beaten by the police. Civil rights leader Martin Luther King, Jr. directly explains, â€Å"when you have seen hate-filled policemen curse, kick, and even kill your black brothers and sisters† (p.28-29).Most of the time it was no fault of the protester, but it was because of the racism and hate police had people of color. Another, yet similar, example of violence, experienced by Anne Moody. This was a protest in the death of Medgar. Anne, as well as other protesters, were arrested and put into a paddy wagon or garbage trucks and left in the fields. â€Å"The driver rolled up the windows,† describes civil rights activist Anne Moody, â€Å"turned the heater on, got out, closed the door and left us† (p.49). The protesters were not treated with any respect but instead treated like animals. Police brutality was a reality that was expected to be confronted with at rallies. However, they had to show no signs no signs of counter-attack and peaceful throughout the protest. It was part of King’s non-violent approach during the civil rights movement. The oppression and discrimination of sorts was a battle that people of color faced during the 1960s. All of this was part of an everyday life for African Americans. However, there was some type discrimination within them. This was the role that women were allowed to be part of in the marches. Civil rights activist Rosa Parks states, â€Å"women were not allowed to play much of a role. The marching committee didn’t want Coretta Scott King and the other wives of the male leaders to march with their husbands† (p.44). This was the separation of women and men for no reason. It shows the inequality that was present during the 1960s but also a bit ironic since the whole point of the march was the fight for equal rights. It’s also a representation of how much more work is needed to make this world equal for everyone. Moreover, the discrimination against color people was quite vibrant in all aspects of the ways African Americans lived. African Americans were hit with a lot of discriminatory signs in public accommodations that were extremely racially offensive. When there seemed to have been some type of change with that, it only lasted for a while and went back to the same old thing. â€Å"We realize that we were the victims of a broken promise. A few signs, briefly removed, returned; the others remained,† expresses activist Martin Luther King, Jr. (p.26). Just because of their skin color they were met with racist signs. As I said before it’s not just a legal change that was occurring but also a social one that needed a change. It was important to have a change in opinion by this country’s society. It was also about combating the racism black people faced on a daily basis throughout their day. Anne Moody was a victim of what black people faced and hoped to change. Anne Moody was physically abused because of the color of her skin, â€Å"then the mob started to smear her and others with ketchup, mustard, sugar, pies, and everything in the counter† (p.45). This was just for sitting at the counter in a restaurant. In the midst of all this chaos, African Americans took action to combat all the racism they were facing and unjust laws that in order to get to a solution. There were many strategies that civil rights activist proposed and practiced that were put on the table in order to find solutions. One of these influencers proposed to have a unification of all black people. â€Å"Keep our religion between ourselves and our God, but when coming out here, we have a fight that is common to all of us against an enemy who is common to all of us,† expresses Muslim and civil rights leader Malcolm X (p.72-73). This a time where everyone must put their beliefs and differences aside in order to progress. At the end of the day, they all have the same goal and the same foe to fight against. This is a call to action where they must gain control of their own fate but in order for that to happen, they must invest in their own self. One of Malcolm’s main objectives to combat the oppressive system black people were living in was different to King’s method. King’s method was a non-violent one and have all people, no matter the color, come together to erase the racism between people. Malcolm was more having only black people come together as a community to help one another in order to progress. Muslim speaker states, â€Å"The community in which you spend your money becomes richer and richer. The community out of which you take your money becomes poorer and poorer† (p.74). Malcolm wants black people to stop spending their money in communities they are not part of. He insists that it by spending money in your own community, it becomes richer and in then being able to prosper. This was just one of the few things that he proposes to during this time period. The 1960s was another major time period for African Americans to fight for equal rights in this country. This time period is a big turning point for all people of color. It signifies that by uniting everyone for a cause, situations can be changed for the better no matter how difficult the obstacle. It was the fight to change the social, political, cultural, and laws that cast a shadow on the people of color by discriminating them. The civil rights movement gave birth to different many leaders on how to solve this issues that were happening at that time. With many people taking action and finding solutions, also came a lot of misfortunes that brought many difficulties in the fight for equality. Many discrimination acts were against African American that they had the courage to unite for a better tomorrow. It was all about getting equality for every single person. Although today our world is not completely equal as we want it to be, there is no doubt that we have made some remarkable advancements in our society. Looking back at the history of the civil rights movement there’s for sure something that we learn from and use today to solve our current issues. How to cite Civil Rights Movement, Papers Civil Rights Movement Free Essays The success achieved following the years of the Second World War only determined the Civil Rights activists to continue their fight for equal treatment. The important Supreme Court ruling of Brown v The Board of Education outlawed the segregated state sponsored school system, which had promoted legal segregation of elementary schools. However there was much need for a proper implementation of this decision and for further legal action. We will write a custom essay sample on Civil Rights Movement or any similar topic only for you Order Now The murder of Emmet Till and the subsequent acquittal of his white killers represented a lost opportunity for the justice system to lay its impartial role. From there on, the goals, the leaders and the tactics of the Civil Rights movement changed from legal to direct actions. This evolution was partly due to the fact that there were continuous attempts to interfere with legal actions that the NAACP was undergoing in achieving equality for the Black community. Thus the main goal became now the determined fight against segregation with clear targets such as desegregation of Albany or Birmingham. (Jenkins 1997). The means however, although they was less legal action involved, remained non-violent, and often took the form of boycotts, freedom rides. One such example was the Montgomery Bus Boycott against the segregated transportation system in Alabama, which resulted in the end in a Supreme Court ruling against the State of Alabama. The tactics involved activities at the local level, which were now conducted by Church members, thus the community became much more implicated. Among these, Dr. Martin Luther King, Jr. who would later become one of the leading figures of the Civil Rights Movement. Also, sit-ins were organized by students in order to encourage the desegregation in schools. The efforts culminated with the Voting Rights Act of 1965. (African American Odyssey 2002). However, slowly, the cooperation between the black civil rights militants and the whites became an obstacle for those who believed in more radical moves. Thus leaders such as Stokely Carmichael began advocating a new concept, that of â€Å"black power† which demanded freedom from white authority both economically and political. Its means of representation sought more an improvement of the black communities rather than their integration in the white reality. Thus, it encouraged self consciousness and self reliance, along with the creation of a strong cultural conscience. The role of the black women is rather important as they too strived for recognition of their rights. However, the emancipation movement that had galvanized the black community was doubled by the feminist movement which in its turn demanded for equal rights for men and women. (Williams n. d. ). Nonetheless, from a wider perspective, black women represented an indispensable element for the complete emancipation of the black community in offering both practical and moral support. One such personality was Gospel Singer Mahalia Jackson who had joined the Civil Rights Movement at the request of Dr. King and who represented an important figure for the black cultural emerging identity. (African American Odyssey 2002). Bibliography African American Odyssey. (2002). Sit-ins, Freedom Rides, and Demonstrations. Retrieved 9 May 2006 from Library of Congress Web site: http://memory. loc. gov/ammem/aaohtml/exhibit/aopart9b. html Jenkins, P. (1997). A history of the United States. New York: Palgrave. Williams, M. (n. d). Black Women and the Struggle for Liberation. [Electronic version]. Third World Women’s Alliance. Black Women’s Manifesto. NY: Third World Women’s Alliance. How to cite Civil Rights Movement, Papers

Architectural Branding free essay sample

The 4P’s have been extended to 7P’s namely: Price, Place, Promotion, People, Physical Evidence and Process. Architectural Branding is an important element of Physical Evidence very strongly prevailing in International Brands e. g. Calvin Klein, Nike town, DG, Prada etc. With the changing Indian Market scenario and customer awareness Indian Brands have now realised to incorporate the culture of Architectural Branding as an important brand element. Possibly Brands like Colour Plus, Wills Lifestyle, Sepia also are trying to incorporate the concept of Architectural Banding. Therefore through an exploratory research on the related topics of branding it was felt that architectural branding will help us in the long run in the industry and would widen our horizon of knowledge. Down the line I felt that this concept would be taught to us in our course curriculum of Fashion Management. Through this topic of Architectural Branding we would get to learn about basics of Architecture, Interior Design and Design Space and relating these subjects to the Market Research and Consumer Behaviour. We will write a custom essay sample on Architectural Branding or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Information Needed ? Introduction to Architectural Branding Concepts of Architecture †¢ Material †¢ Types of Structure ? Architecture in Retail †¢ Exteriors †¢ Interior Design †¢ Store Layout, Design